Returns & Refunds

Every item is printed to order in the colours you choose, so we don’t offer refunds or exchanges for change of mind. Please check the colours and details before ordering, or message us if you’re unsure.

Your rights under the Australian Consumer Law always apply. If your item arrives damaged, has a defect, or isn’t as described, contact us within 14 days of receiving it, with your order number and a photo.

We’ll offer a reprint, a replacement or a refund, as the Australian Consumer Law requires. If the problem is a major failure, you choose between a refund and a replacement.

Small layer lines, minor colour variation between filament batches, and slight differences from product photos are a normal part of 3D printing. Damage from misuse, heat or wear after delivery isn’t covered.

For quoted custom prints, we reprint any defect caused by our print settings or machines. Jobs under $20 get a free reprint for any reason within 14 days. This doesn’t affect your rights under the Australian Consumer Law.

Email hello@printbench.com.au or call/WhatsApp 0480 882 825.

If we ask you to send an item back because it’s faulty, we’ll cover the return postage. Approved refunds go back to your original payment method within 5 business days.