Terms of Service
Terms for Working Together
These terms apply to all Print Bench services, quotes, and orders.
Effective date: October 14, 2026
Services & Quotes
- Quotes are based on your description, files, material, and turnaround time.
- Quotes are valid for 14 days unless otherwise stated.
- Final pricing may change if the scope or files change.
Orders & Approvals
- For custom orders, we require approval of print settings, material, and pricing before production. Shop purchases use the configuration described on the product page.
- You are responsible for confirming dimensions and requirements.
- We may recommend changes to improve print success or durability.
Payment
- Shop purchases are paid in full through Stripe at checkout. For quoted work, a deposit is due prior to printing unless otherwise agreed, with final payment due before delivery.
- Custom design services may require a deposit.
- Late payments may delay delivery.
Delivery & Collection
- Local pickup times are arranged in advance.
- Delivery timelines are estimates and may vary.
- Shipping costs are shown at checkout for Shop purchases, or in your quote for custom work.
Returns & Reprints
- For shop purchases, see our Returns & Refunds page.
- For custom work, we’ll reprint any defect caused by our print settings or machines. On jobs under $20, the reprint is free.
- Reprints don’t cover damage after pickup or delivery, wear, or misuse.
- We don’t accept change-of-mind returns on approved custom prints or prints of files you supplied. If you need changes, we can quote a new print.
- Nothing in these terms limits your rights under the Australian Consumer Law.
Limitations & Liability
- Printed parts aren’t guaranteed for safety-critical use unless we’ve agreed to it in writing.
- To the extent permitted by law, we’re not liable for indirect or consequential losses, and our liability is limited to the amount you paid for the order. This doesn’t exclude, restrict or modify any right or remedy you have under the Australian Consumer Law.